Terms of service

About 10ML

10ML is an independent online shop for perfume decants. We fill 3ml, 10ml and 30ml atomisers from original bottles of designer and niche fragrances, and we send them from our warehouse in the European Union to addresses across the EU.

Write to us about anything at contact@10ml.com. The invoice for your order carries our full business details, and we will send it to you whenever you ask.

Who can buy

The shop is for private customers buying for their own use, with a delivery address in an EU member state. You must be old enough to enter into a binding contract where you live. We do not sell for resale, and we may decline orders that are clearly meant for it.

What you are buying

Every 10ML product is a decant: genuine perfume, transferred by hand from the manufacturer’s original bottle into a travel atomiser that we fill, seal and label ourselves. Nothing is added and nothing is diluted.

You receive the perfume, not the manufacturer’s bottle, box or packaging. The atomiser, label and packaging are ours. Product images may show the original bottle so you can recognise the fragrance; what arrives is the decant in the size you chose.

Scent notes, descriptions and ratings are there to help you choose. How a perfume smells and how long it lasts depends on your skin, so your experience may differ from any description.

Ratings shown on product pages are collected from external fragrance sources. They are not reviews from verified 10ML customers.

Colour can vary slightly between batches of the same perfume, just as it does with full bottles.

Brand names and trademarks

10ML is not affiliated with, endorsed by or sponsored by any perfume house whose fragrances we decant. Their names, logos and trademarks belong to their owners. We use them only to tell you truthfully which perfume is in the atomiser.

Prices and payment

Prices are in euros and include VAT. Any delivery charge appears in your bag and at checkout before you pay, and the total on the last checkout step is exactly what you pay.

You can pay by card or with one of the digital wallets offered at checkout. Stripe processes every payment for us, so we never see or store your full card number. Your payment is authorised when you place the order and collected no later than when we dispatch it.

Mistakes happen. If a price on the site is obviously wrong, for example a typing error that lists a decant at a fraction of its normal price, we will contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.

How an order becomes a contract

Placing an order is an offer to buy the items in your bag. We confirm it by email straight away. That confirmation is our acceptance, and the contract between us exists from that moment. The contract is concluded in English.

If we cannot fulfil an order, for instance because a perfume sold out moments before you paid, we will tell you and refund everything you paid without delay.

Keep the confirmation email: together with these terms, it is your record of the contract. If you have an account, your orders are also listed there.

Delivery

We deliver to every EU member state. Dispatch times, delivery charges and free delivery are explained in our shipping policy.

The goods become yours, and the risk of loss passes to you, once they are delivered to you or to a person you have named.

Returns, refunds and cancellation

You have a legal right to withdraw from your purchase within 14 days of delivery. On top of that, every order carries our own 30-day money-back guarantee. Both are explained, together with the model withdrawal form, in our returns and refunds policy.

If you change your mind before your order leaves us, see our cancellation policy.

Gift cards

The 10ML gift card is sold at face value in fixed amounts of €25, €50, €75, €100 or €150 and is sent by email, with a link to a printable version, as soon as the order is paid. It is valid for 12 months from the day it is sent.

To use it, email the gift card code to contact@10ml.com and our team applies it to your bag. It pays for perfumes on 10ml.com, not for delivery or another gift card. Any unused balance stays on the same code until it expires.

Gift cards cannot be exchanged for cash.

10ML Blue

10ML Blue is optional: you never need it to buy from 10ML, and you can switch it off in your bag before checkout. If you choose it, it is an agreement that renews automatically every month until you cancel it. While it is active you pay the Blue price, 10% below the regular price, on every perfume and every size. On a small number of sizes the saving is smaller; the product page always shows the exact Blue price. When a perfume is on sale, you pay whichever price is lower.

• Price. €1.95 for the first 30 days, then €29.90 every month, charged automatically to the payment method you used when you added 10ML Blue, until you cancel.
• Card statement. Every payment, including the €1.95, shows as 10ML-COM.
• First order. At least €5 off the order on which you add 10ML Blue, when its items come to €20 or more at regular prices. Once per person.

Credit. Each paid monthly payment of €29.90 adds €29.90 of credit to your 10ML account. The €1.95 for the first 30 days does not. You decide when to use credit: apply it in your bag at checkout. Credit has no cash value: it can be used only for purchases at 10ML, cannot be exchanged for cash or transferred to anyone else, and is not refunded to your payment method, except where mandatory consumer law requires it.

When credit lapses. Credit does not expire while you have 10ML Blue, including while it is paused. If you cancel, you can use it until the end of your last paid period. On that day any unused credit lapses and cannot be restored.

Cancelling. You can cancel at any time by contacting our customer service: write to contact@10ml.com or use our contact form. It takes effect at the end of the period you have paid for as of the day we receive your message. If you cancel during the first 30 days, the €29.90 is never charged. Blue prices apply until the end date, and no further payment is taken. More in our cancellation policy.

Your right of withdrawal. You can withdraw from 10ML Blue within 14 days of adding it, without giving a reason, by writing to contact@10ml.com. When you add 10ML Blue, you ask us to start it straight away: the Blue price and the first-order saving apply to the order on which you add it. Once they have been applied, the €1.95 is not refunded, to the extent the law allows. A monthly payment taken within the 14 days is refunded in full. Your right to withdraw from the orders you place is separate and is explained in our returns and refunds policy.

Changes. We will email you at least 30 days before a change to the price of 10ML Blue takes effect. The new price applies only to monthly payments due after that date. If you do not want it, you can cancel before then at no cost, and your current price applies until 10ML Blue ends. 10ML Blue is for your personal use, one per person.

Joining after an order. After you pay for an order at regular prices, we may offer you 10ML Blue on the order confirmation page, with credit for that order. If you accept, the €1.95 is charged when you accept and 10ML Blue runs on the terms above; the order you have already paid is not re-priced. Once your first full monthly payment of €29.90 has been paid, we add credit to your 10ML account equal to what the Blue price would have saved you on that order, up to €8, on top of the monthly credit. The offer is only for people who have never had 10ML Blue, only when that saving is at least €4, and once per person. No credit is added if 10ML Blue ends before that payment, if the order is fully refunded or a payment for it or for 10ML Blue is disputed, or if that payment has not been made within 120 days of accepting.

If something is wrong with your order

Everything we sell is covered by the legal guarantee of conformity, which lasts at least two years from delivery. If a decant arrives damaged, leaking, faulty or not as ordered, we will replace it or refund you. This is separate from, and in addition to, our money-back guarantee.

Tell us as soon as you notice, ideally with a photo, at contact@10ml.com.

Using perfume safely

• Perfume is for external use on skin, hair or clothing. Never swallow it or spray it near your eyes.
• If you have sensitive skin or known allergies, try a little on a small patch of skin first. We are happy to help you check a fragrance’s ingredients before you buy.
• Perfume is flammable. Keep atomisers away from heat, flames and direct sun, and out of reach of children.

Your account

You can check out as a guest or create an account with your email address and a password, or sign in with Google or Facebook. Keep your login to yourself. Until you tell us your account has been compromised, you are responsible for what happens in it.

You can close your account at any time by writing to contact@10ml.com. We may suspend or close an account that is used for fraud, for abuse of our guarantee or for anything unlawful.

Using the website

Please use the site fairly. Do not try to break its security, collect its content automatically at scale, disrupt it for other people or place orders you do not intend to pay for.

The text, photography, design and code of 10ml.com belong to 10ML or to those who licensed them to us. Sharing links is always welcome. Please ask us before reusing our content.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to take reasonable care. We are not responsible for loss that could not have been foreseen, or for business losses, because the shop is for personal use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. These terms never take away the rights you have as a consumer.

Events outside our control

If something beyond our reasonable control, such as a courier strike, severe weather or a supply failure, delays your order, we will tell you and keep the delay as short as we can. If it lasts too long for you, you can cancel and we will refund you in full.

Changes to these terms

We may update these terms from time to time. The version shown on this page when you place an order is the one that applies to that order.

Applicable law and disputes

These terms are governed by the law of the EU member state in which 10ML is established. If you live in another EU country, you keep the protection of the mandatory consumer law of that country, and you may bring a claim before the courts where you live.

If something goes wrong, write to us first at contact@10ml.com. Almost every problem is settled in one or two emails. We are not obliged to take part in dispute resolution proceedings before a consumer arbitration body, and we do not generally do so. The European Commission’s online dispute resolution platform closed on 20 July 2025. For free, independent advice on a purchase from another EU country, contact the European Consumer Centre in your country.